We know you have some questions...
We want you to feel comfortable, safe and above all, pleased with our services! Take a look around and if we haven't answered your question, contact us!
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How does this whole thing work?
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Glad you asked! After talking about your needs and assessing your home or business, we will provide a detailed quote based on the frequency of service requested. We can provide weekly, semi-weekly, monthly, and seasonal cleanings.
Our team will schedule your cleanings based on your preference for day and time. Commercial cleanings will be scheduled for evenings and weekends to avoid business interruption. We are flexible so don't hesitate to ask us for special accomodations!
Each team member servicing your home will have a thorough background check and training on the most efficient and effective cleaning methods we use. Our team will be uniformed and their names provided to you in advance. We are also fully insured and bonded.
You can rest assured that your home is in excellent hands!
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What if I'm going on vacation or need to change my appointment?

No problem! The more advanced notice you can give us the better. However, we understand plans aren't always made weeks in advance, so we ask for a minimum of 24 hours if you need to cancel or reschedule. Cancellations with less than 24 hour notice may be assessed a 50 percent late cancellation fee since the timeframe doesn't allow us to fill your reservation with another appointment.
Feel free to call us if you need to move your appointment - 317.703.0003
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Who provides the supplies?

We want to save you time and money, so we will provide cleaning supplies for each of our visits. We are happy to accomodate special request for Green or free and clear cleaners. If you suffer from allergies we will be happy to use your vacuum cleaner to minimize allergens.
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How can I prepare for my cleaning appointment?

Depending on the extent to which we are maintaining your home or office, we recommend that you pick up clothing, toys, and other items from the floors. It is also helpful to reduce clutter on counters and shelves for the best cleaning results.
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Do I need to be around?

Our clients are always welcome to stay in their home or office space while we work. However, most people enjoy the freedom TLC offers and attend to other activites while we take care of their space. While some clients stay to welcome us inisde others provide access codes and keys and only know we've been in their space by the way it sparkles! We want you to be comfortable and will accomodate your personal preferences.
What if I'm unhappy or something is damaged?

Our goal is to exceed your expectations! If we haven't, call us so we can make it right. Our team is trained to be mindful and respectful of your space and belongings, but if accidental damage occurs we will make sure your item is repaired or replaced. Our clients' peace of mind is important to us, so we are bonded and insured.
I'm so excited to get started, but I forgot to ask- how do I pay?

We're glad you're excited! Most of our clients leave their cash or check payment in a pre-determined spot. For your privacy, we will provide several TLC envelopes for payment so there is no confusion about what our team members pick up. Checks can be made out to "TLC Cleaning." We do not accept credit cards at this time, but we will soon!
My cleanings are regular and it's a hassle to remember payment every week- do you offer any discounts for pre-payment?

We certainly do! Depending on the frequency of your cleaning you can save 10-20 percent by prepaying your services.
What discounts or special offers do you offer?

Check out our money saving offers here.